Refund policy
RETURN AND REFUND POLICY
Effective Date: 21 September 2026
Last Updated: 21 September 2026
Thank you for shopping with Peninsular India Trading.
We value our customers and are committed to providing quality products and a reliable shopping experience. This Return and Refund Policy explains the circumstances under which products purchased through our online store may be returned, exchanged or refunded.
Website: www.peinisularindiatrading.com
Instagram: @peninsular_india_trading
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1. Return Period
Eligible products may be returned within 5 days from the date of delivery.
A return request must be submitted within the applicable return period.
Products received after the return period may not be accepted unless the return is related to a product that is defective, damaged, incorrectly supplied or otherwise covered by applicable consumer law.
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2. Conditions for Accepting a Return
To be eligible for a return, the product should:
- Be unused and in its original condition.
- Be returned with the original packaging, labels, tags and accessories, wherever applicable.
- Not have been damaged, altered, washed, modified or misused by the customer.
- Include the original invoice/order details or other valid proof of purchase.
- Be returned within the applicable return period.
We reserve the right to inspect returned products before approving a refund or exchange.
A return that does not satisfy the applicable conditions may be rejected.
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3. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product;
- A defective product;
- An incomplete product;
- A product different from the one ordered; or
- A product with a material issue attributable to us,
please contact Peninsular India Trading within [48 hours hours] of delivery.
Please provide:
1. Order number;
2. Description of the issue;
3. Clear photographs of the product;
4. Photographs/videos of the packaging, where relevant; and
5. Photograph of the shipping label, if applicable.
After verification, we may provide a replacement, exchange or refund, as applicable.
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4. Non-Returnable Products
Unless required otherwise by applicable law, the following products may not be eligible for return:
- Products specifically identified as Final Sale or Non-Returnable;
- Products that have been used, damaged or altered by the customer;
- Products returned without required original packaging, tags or accessories;
- Products damaged due to improper handling or misuse after delivery;
- Products returned after the applicable return period; and
- Products for which the product page specifically states different return conditions.
If a non-returnable product is received damaged, defective or incorrectly supplied, please contact us so that the matter can be reviewed.
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5. How to Request a Return
To request a return, please contact Peninsular India Trading through:
Website: www.peinisularindiatrading.com
Instagram: @peninsular_india_trading
Email: peninsularindiatrading@gmail.com
Phone/WhatsApp: 9497228262
Please include your order number, product details and reason for requesting the return.
Once your request is reviewed, we will provide further instructions regarding the return.
Please do not send a product to a return address without receiving return instructions from us.
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6. Return Shipping Charges
For a return due to change of mind, incorrect selection, personal preference or other customer-initiated reasons, the return shipping cost will be borne by the customer unless we expressly state otherwise.
If the return is because the product was damaged, defective or incorrectly supplied by Peninsular India Trading, we will arrange or reimburse the applicable return shipping cost, subject to verification.
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7. Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, it will generally be processed through the original payment method, subject to the payment provider's procedures.
Refund processing will normally be initiated within 5–7 business days after approval.
The time required for the refunded amount to appear in your bank account, card, UPI account or other payment account may vary depending on the payment service provider or bank.
Shopify's payment system generally returns refunds through the payment method used for the original transaction.
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8. Partial Refunds
Where appropriate, a partial refund may be considered if:
- The returned product has been used or damaged;
- Required accessories or components are missing;
- The product is returned in an incomplete condition; or
- The product does not satisfy the applicable return conditions.
Any deduction will be determined after inspection and communicated to the customer where applicable.
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9. Exchanges
Eligible products may be exchanged subject to product availability.
If the requested replacement product has a different price, the applicable price difference will be payable or refundable, as appropriate.
An exchange may not be available where the requested replacement product is out of stock.
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10. Order Cancellation
Customers may request cancellation of an order before the order is dispatched.
Please contact us as soon as possible after placing the order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may be handled according to the applicable return procedure.
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11. Shipping and Delivery Charges
Unless otherwise stated, original shipping or delivery charges may not be refundable for customer-initiated returns.
Where a product is confirmed to have been damaged, defective or incorrectly supplied by Peninsular India Trading, applicable shipping charges may be refunded or reimbursed, subject to verification.
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12. Orders Returned Due to Failed Delivery
If an order is returned to us because of:
- An incorrect or incomplete delivery address;
- Customer refusal to accept delivery;
- Customer unavailability;
- Failure to collect the shipment; or
- Other circumstances attributable to the customer,
any refund or re-shipment will be handled after the returned package is received and assessed.
Applicable shipping or handling charges may be deducted where permitted and applicable.
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13. Refund Not Received
If you have been informed that your refund has been processed but you have not received the amount within the expected period:
1. Check your bank/payment account;
2. Contact your bank or payment provider; and
3. If the amount is still not received, contact Peninsular India Trading.
Please provide your order number and refund details so that we can investigate the matter.
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14. Return Address
Peninsular India Trading
Return Address:
9/119,
Chithira,
Kochanjilimoodu ,
Ezhukone P O - 691505,
Kollam,
Kerala - 691505,
India
For security and proper tracking, customers should obtain return instructions before sending a product back.
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15. Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Indian law.
Peninsular India Trading will comply with applicable consumer protection and e-commerce requirements.
The Consumer Protection (E-Commerce) Rules, 2020 establish requirements applicable to e-commerce entities operating in India.
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16. Grievance Redressal
For any complaint, concern or grievance relating to an order, product, return or refund, customers may contact us through the details below.
Grievance Officer: Sheeba R
Designation: Grievance Officer
Email: peninsularindiatrading@gmail.com
Phone: 9497228262
Address:
9/119,
Chithira,
Kochanjilimoodu ,
Ezhukone P O - 691505,
Kollam,
Kerala - 691505,
India
We will acknowledge and handle consumer grievances in accordance with applicable requirements.
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17. Changes to This Policy
Peninsular India Trading may update this Return and Refund Policy from time to time.
Any updated version will be published on this page with the Last Updated date.
Customers are encouraged to review the policy before placing an order.
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CONTACT US
Peninsular India Trading
🌐 Website: www.peinisularindiatrading.com
📸 Instagram: @peninsular_india_trading
📧 Email: peninsularindiatrading@gmail.com
📞 Phone/WhatsApp: 9497228262
📍 Business Address:
9/119,
Chithira,
Kochanjilimoodu ,
Ezhukone P O - 691505,
Kollam,
Kerala - 691505,
India
Thank you for choosing Peninsular India Trading.