Terms of service
TERMS OF SERVICE
Effective Date: 21 September 2026
Last Updated: 21 September 2026
Welcome to Peninsular India Trading.
These Terms of Service govern your access to and use of our website, online store and related services.
By accessing our website, browsing our products or placing an order, you acknowledge that you have read, understood and agreed to these Terms of Service, together with our applicable Return & Refund Policy, Shipping Policy and Privacy Policy.
Website: www.peinisularindiatrading.com
Instagram: @peninsular_india_trading
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1. About Peninsular India Trading
Peninsular India Trading operates an online retail store through its website:
www.peinisularindiatrading.com
We offer products for purchase through our online store. Product availability, pricing and other product information are displayed on the website and may be updated from time to time.
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2. Acceptance of These Terms
By using this website or placing an order, you agree to comply with these Terms of Service.
If you do not agree with these Terms, please do not use our website or place an order.
You must provide accurate and complete information when creating an account, placing an order or communicating with us.
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3. Eligibility
You may use this website only if you are legally capable of entering into a binding contract under applicable law.
If you are placing an order on behalf of another person or organization, you represent that you have the authority to do so.
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4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate.
However:
- Product colours may appear differently depending on your device or screen.
- Product images may be for illustrative purposes where clearly indicated.
- Minor variations may occur between photographs and actual products.
- Product specifications may be updated where necessary.
If a material error is identified in product information, we reserve the right to correct it.
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5. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities available for purchase;
- Correct stock information;
- Discontinue products;
- Refuse or cancel an order where reasonably necessary; or
- Offer an alternative or refund where an ordered product is unavailable.
If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded through the appropriate payment method, subject to applicable law.
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6. Prices
Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes, delivery charges and other charges, if any, will be displayed during the ordering process or otherwise communicated before completion of the purchase.
We reserve the right to change product prices at any time.
A price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or technical error.
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7. Pricing or Listing Errors
Despite our efforts to maintain accurate information, an accidental typographical, technical or pricing error may occasionally occur.
If an obvious error affects an order, we may contact you and provide the option to confirm the order at the correct price or cancel the order.
If the order is cancelled after payment, the applicable amount paid will be refunded.
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8. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation acknowledging receipt of the order.
An order may be cancelled or rejected in circumstances including:
- Product unavailability;
- Incorrect pricing or product information;
- Suspected fraudulent activity;
- Payment failure;
- Incorrect or incomplete customer information;
- Delivery restrictions; or
- Other legitimate operational or legal reasons.
Where payment has already been received for an order that we cancel, the applicable amount will be refunded.
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9. Payment
Payments may be processed through payment gateways or other payment methods made available on our website.
You agree to provide accurate payment and billing information.
We do not normally receive or store complete card details when payment is processed through an authorized third-party payment gateway.
Payment transactions may be subject to the terms and conditions of the relevant payment provider.
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10. Order Cancellation by Customer
You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to our Return & Refund Policy.
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11. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated time communicated at the time of purchase.
Delivery times may vary because of:
- Delivery location;
- Courier or logistics service;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- Natural events;
- Regulatory restrictions; or
- Other circumstances outside our reasonable control.
For further information, please refer to our Shipping Policy.
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12. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy.
The Return & Refund Policy forms part of these Terms of Service.
Please review the applicable return conditions before placing an order.
Nothing in our policies is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable Indian law.
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13. Customer Responsibilities
When using our website, you agree that you will not:
- Use the website for unlawful purposes;
- Provide false or misleading information;
- Attempt to gain unauthorized access to the website or its systems;
- Interfere with the operation or security of the website;
- Introduce malicious software, viruses or harmful code;
- Copy, reproduce or commercially exploit website content without permission;
- Use the website to conduct fraudulent transactions; or
- Violate any applicable law or regulation.
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14. Intellectual Property
Unless otherwise stated, the content available on this website, including:
- Logos;
- Brand names;
- Product descriptions;
- Photographs;
- Graphics;
- Designs;
- Text;
- Website layout; and
- Other original content
is owned by or licensed to Peninsular India Trading or the relevant rights holder.
You may not reproduce, modify, distribute, publish, sell or commercially exploit such content without prior written permission, except where permitted by applicable law.
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15. User-Generated Content
If you submit reviews, photographs, comments, testimonials or other content to us, you represent that:
- You have the necessary rights to submit the content;
- The content does not violate another person's rights;
- The content is not unlawful, misleading or fraudulent; and
- The content does not contain malicious software or harmful material.
By submitting content to us, you grant Peninsular India Trading permission to use, reproduce and display that content for legitimate business, promotional and website-related purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
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16. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available without interruption;
- Free from errors;
- Free from technical problems; or
- Free from viruses or other harmful components.
The website may occasionally be unavailable because of maintenance, upgrades, technical issues or circumstances beyond our reasonable control.
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17. Third-Party Services and Links
Our website may use or link to third-party services, payment providers, logistics providers, social-media platforms or other external websites.
Third-party services are governed by their own terms and policies.
Peninsular India Trading is not responsible for the content, availability or policies of third-party websites or services that are outside our control.
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18. Social Media
Peninsular India Trading may maintain social-media accounts, including:
Instagram: @peninsular_india_trading
Information, promotions or communications published on social-media platforms may be subject to the terms and policies of those platforms.
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19. Privacy
Your use of our website may involve the collection and processing of information necessary to operate the online store, process orders, provide customer support and fulfill legal obligations.
Our handling of personal information is described in our Privacy Policy.
Please review the Privacy Policy before using the website or placing an order.
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20. Limitation of Liability
To the extent permitted by applicable law, Peninsular India Trading will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain delivery disruptions, network failures, payment-gateway failures or other external events.
Nothing in these Terms is intended to exclude liability or consumer rights that cannot lawfully be excluded or limited under applicable law.
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21. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters;
- Floods;
- Fire;
- Epidemics or pandemics;
- War;
- Civil disturbances;
- Government restrictions;
- Transportation disruptions;
- Strikes;
- Telecommunications failures;
- Cyber incidents affecting third-party infrastructure; or
- Other events beyond our reasonable control.
Where reasonably possible, we will take appropriate steps to minimize the effect of such events.
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22. Fraudulent or Unauthorized Transactions
We reserve the right to investigate transactions that appear suspicious, fraudulent or unauthorized.
Where reasonably necessary and permitted by law, an order may be cancelled or held for verification.
If an order is cancelled after payment has been received, the applicable refund will be processed according to our refund procedures and applicable law.
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23. Termination or Restriction of Access
We may restrict or suspend access to our website where reasonably necessary because of:
- Violation of these Terms;
- Fraudulent or unlawful activity;
- Abuse of the website;
- Security concerns; or
- Other legitimate reasons.
Such action will not affect rights and obligations that have already accrued under applicable law.
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24. Governing Law
These Terms of Service shall be governed by the laws of India.
Any dispute shall be subject to the jurisdiction of the courts and appropriate consumer dispute-resolution forums having jurisdiction under applicable law.
Nothing in this clause is intended to restrict any consumer's statutory right to approach a competent Consumer Commission or other authority available under applicable law.
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25. Consumer Protection
Peninsular India Trading respects consumer rights and applicable Indian consumer-protection laws.
The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, together with applicable amendments and other laws, may apply to transactions conducted through our online store. The Department of Consumer Affairs maintains the relevant legislation and rules.
Nothing in these Terms is intended to remove or reduce a consumer right that is mandatory under applicable law.
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26. Grievance Redressal
For questions, complaints or grievances relating to our website, products, orders, payments, returns or refunds, please contact us using the details below.
Grievance Officer: Sheeba R
Designation: Grievance Officer
Email: peninsularindiatrading@gmail.com
Phone: 9497228262
Address:
9/119,
Chithira,
Kochanjilimoodu ,
Ezhukone P O - 691505,
Kollam,
Kerala - 691505,
India
We will handle grievances in accordance with applicable requirements.
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27. Changes to These Terms
Peninsular India Trading may update these Terms of Service from time to time.
The revised version will be published on this page with an updated Last Updated date.
Your continued use of the website after an updated version is published constitutes use subject to the revised Terms, to the extent permitted by applicable law.
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28. Contact Information
Peninsular India Trading
🌐 Website: www.peinisularindiatrading.com
📸 Instagram: @peninsular_india_trading
📧 Email: peninsularindiatrading@gmail.com
📞 Phone/WhatsApp: 9497228262
📍 Business Address:
9/119,
Chithira,
Kochanjilimoodu ,
Ezhukone P O - 691505,
Kollam,
Kerala - 691505,
India
Thank you for shopping with Peninsular India Trading.